Customer Service Liaison
6 days ago
About the Role
IPEX is a leading provider of advanced plastic piping systems, and we're seeking a skilled Customer Service Representative to join our team. This role will involve supporting multiple accounts, working across all levels of the organization, and providing exceptional customer service externally.
- Key Responsibilities
- Respond to customer inquiries regarding price, delivery, technical support, or status of customer orders in a timely and professional manner.
- Resolve delays, service problems, and disputes with customers in a fair and efficient manner.
- Enter, release, and track customer orders via EDI, fax, and phone using our in-house ERP solution.
- Verify customer pricing, terms, delivery requirements, and other relevant information.
- Track back-orders and ensure production, purchasing, and distribution are meeting customer needs.
- Prepare quotations and collaborate closely with other departments to ensure proper service from all directions.
- Provide technical support by referring to IPEX publications and responding to customer inquiries in a timely manner.
Qualifications and Experience
- A professional demeanor and a demonstrated commitment to providing excellent customer service in previous roles.
- Minimum 1-3 years of experience as a customer service representative.
- Good time management and follow-up skills, including the ability to effectively balance quality and quantity of output.
- Excellent computer and internet skills, especially Microsoft Office and email.
- Experience with SAP is an asset.
- Demonstrated ability to effectively resolve customer issues and complaints patiently.
- Strong written and verbal communication skills.
- Good team player with the ability to contribute to and foster a positive team environment.
IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process.
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