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Operations Supervisor

2 months ago

Stockbridge, Georgia, United States Planet Fitness Full time
Job Overview

At Planet Fitness, we take pride in fostering an inclusive atmosphere where everyone can feel at ease. Our diverse, Judgement Free Zone is designed to support individuals in cultivating a lasting, active lifestyle. We view our services as tools for empowerment, not merely a brand or a standard. As we grow and learn, we aim to enhance this vibrant environment, ensuring that every member feels valued and respected.


Position Summary
Reporting directly to the General Manager, the Assistant Manager will oversee club operations, ensuring a positive experience for all members while maintaining the financial health of the facility. This role is essential in managing team dynamics to sustain a high-energy environment within our Judgement Free Zone.


Key Skills Required
  • Customer Engagement: Interacts with members and potential members in a manner that surpasses expectations.
  • Active Listening: Attentively listens to both staff and members, striving to understand various perspectives to collaboratively resolve issues.
  • Analytical Problem Solving: Identifies and articulates problems, offering solutions utilizing all available resources.

Responsibilities
  • Support the General Manager by developing the team and analyzing key performance metrics that drive profitability.
  • Demonstrate flexibility in scheduling, adjusting as necessary to ensure adequate coverage.
  • Supervise staff to guarantee exceptional service delivery. Proactively assist team members facing challenges.
  • Welcome members and conduct club tours with the utmost professionalism to enhance business and set a positive example.
  • Respond promptly and professionally to member service inquiries.
  • Ensure the club opens and closes according to established protocols.
  • Maintain accountability for the team's understanding of critical information, including marketing promotions and corporate initiatives.
  • Assist in scheduling to align with payroll guidelines.
  • Oversee daily cleaning of the gym and equipment, instructing the team on proper maintenance procedures to achieve the highest inspection standards.
  • Take pride in the gym's appearance, encouraging staff to view it as a reflection of their commitment to excellence.

Physical Requirements
  • Ability to stand for extended periods.
  • Some bending, kneeling, twisting, or reaching may be required.
  • Must be capable of lifting, pushing, or pulling at least 50 pounds.

This organization is an equal opportunity employer. We assess qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


About Flynn Fitness Group LLC

As a leading health club brand in the United States, Planet Fitness is recognized for its low prices, unique features like the Lunk Alarm, and our commitment to the Judgement Free Zone philosophy. This allows members to relax, get fit, and enjoy their experience without the pressures often found in traditional gyms.


Planet Fitness operates as a franchise of fitness centers. The specific locations supported by this position are independently owned and operated by Flynn Fitness Group. We have built our company on core values such as Customer Centric Mindset, Gratitude, Integrity, Perseverance, Loyalty, and Family.


Flynn Fitness mission statement: To enhance lives by providing a consistent, affordable health and wellness experience in a judgement-free environment.