Dermatology Clinic Operations Manager

3 weeks ago

Stockbridge, Georgia, United States Epiphany Business Services, LLC Full time
Job Summary

We are seeking a highly skilled and experienced Clinic Supervisor to join our team at Epiphany Business Services, LLC. As a Clinic Supervisor, you will be responsible for maintaining efficient and effective clinic operations in a single clinic location, ensuring that patients receive the highest quality healthcare services possible.

Key Responsibilities
  • Lead and support team members to ensure timely and efficient functions and workflows in daily front and back office operations.
  • Effectively manage staffing levels according to Company guidelines.
  • Ensure patient experience best practices are followed by all teammates.
  • Analyze and troubleshoot workflows to identify patterns, trends, and process improvement opportunities.
  • Play an active role in the recruiting, onboarding, and training of new employees, adhering to Epiphany's standards.
  • Effectively manage patient scheduling to achieve access to care and preferred provider utilization.
  • Maintain knowledge of legal requirements related to day-to-day operational procedures, company policies, and procedures.
  • Support team and providers by functioning as a front office or clinical support team member 70-90% of the time depending on the size of the clinic.
  • Provide effective, thorough, and objective support to team members with regard to performance management, attendance, conflict resolution, investigations, employee meetings, and corrective action, ensuring proper documentation and tracking of reported issues.
  • Develop and maintain positive and trustworthy relationships across all levels of the organization (including providers) to improve work relationships, build team morale, and increase productivity and retention.
  • Coordinate and collaborate with the team to ensure timely response and resolution to patient/family complaints. Escalate particularly sensitive and/or unresolvable customer service issues to the appropriate party.
  • Plan, coordinate, and conduct staff meetings a minimum of weekly. Provide constructive input for clinic improvements and solutions.
  • Ensure regular one-on-one meetings are being conducted with staff and providers per Company requirements.
  • Maintain consistent, reliable and on-site attendance to support patient/business needs. Willing to adjust personal availability to accommodate volume changes and activity surges.
Requirements
  • One (1) to three (3) years of healthcare experience as a supervisor or team leader.
  • At least two (2) years of experience in delivering exceptional customer service in a healthcare environment.
  • High school diploma or above required.
  • Prior Medical Assistant or nursing experience strongly preferred, with commitment to continue to stay updated on clinical training.
  • High level of accuracy, dependability, responsiveness, and dedication to ensure excellent customer service.
  • Prior systems experience with EMA by Modernizing Medicine is highly desired.
  • Basic experience working with Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Completion of Epiphany Clinical and Front Office Preceptor training programs within 30-days of hire.
  • Completion of Rising Suns leadership development program within 12 months of hire.
Work Environment and Physical Requirements

The Clinic Supervisor will work in a medical office environment, which may include exposure to communicable diseases, bloodborne pathogens, biohazards or toxic substances. Daily activities may include standing, walking, sitting, bending and lifting items up to 30 lbs.

Benefits

We offer a comprehensive benefits package, including medical, life insurance, short-term disability coverage, mental health services, and more at no cost for eligible employees. Additionally, we offer great vision, dental, and supplemental insurance options, 401k with company matching, employee discounts, HSA and FSA/dependent care, tuition assistance, certification reimbursement, and more.

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