Field Operations Repair Supervisor

1 week ago


Stockbridge, Georgia, United States The Ladders Full time
Key Responsibilities
  • Oversee the execution of field operations for all service and maintenance initiatives.
  • Ensure adherence to project timelines and achievement of deadlines.
  • Formulate action strategies to rectify issues related to safety, callback rates, and technical assistance.
  • Generate leads in the field and support service sales representatives in promoting upgrades and repairs.
  • Advise on modifications in maintenance service documentation, methodologies, processes, designs, and delivery.
  • Establish budgets for materials and labor in accordance with company guidelines, ensuring maintenance and repair tasks are completed within those budgets.
  • Conduct training in the field to foster a safe working environment.
  • Execute field safety audits, job site evaluations, and create site safety/logistics plans.
  • Manage all material deliveries and issue purchase orders as necessary.
  • Anticipate and schedule labor resources while maintaining customer quality assurance and enhancing operational efficiencies.
  • Build and sustain professional and productive relationships with colleagues, field personnel, clients, and other stakeholders.
Education / Certifications
  • High school diploma or equivalent is required; a bachelor's degree is preferred.
Basic Qualifications
  • Ability to thrive in a highly collaborative and dynamic environment.
  • Strong written and verbal communication skills are essential for effectively establishing expectations and relationships with both internal and external stakeholders.
  • Self-motivated with the capability to manage multiple concurrent projects and responsibilities.
  • Comfortable in a technical setting, proficient in Microsoft-based software.
  • Demonstrated leadership abilities, goal-oriented mindset, and excellent time management and organizational skills.
Preferred Qualifications
  • Experience in the elevator industry or in leading field-level associates/technicians in a comparable sector is preferred.
  • Familiarity with elevators, elevator service contracting, and elevator service estimation is desirable.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

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