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Customer Service Management Trainee
2 months ago
Transform Your Career with Uline
As a Customer Service Management Trainee at Uline, you'll embark on a comprehensive journey to master the art of customer service management. Our state-of-the-art call center provides the perfect environment to hone your skills and develop a team of customer service representatives.
Key Responsibilities- Develop and implement effective customer service strategies to drive business growth and customer satisfaction.
- Lead and manage a team of customer service representatives, providing coaching, feedback, and guidance to ensure exceptional service delivery.
- Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements.
- Bachelor's degree in a related field.
- Proven track record of customer-focused service, teamwork, and attention to detail.
- Prior leadership or management experience is a plus.
- Competitive compensation and bonus programs.
- Comprehensive benefits package, including medical, dental, vision, and life insurance.
- 401(k) with 6% employer match.
- Tuition Assistance Program for professional continuing education.
Uline is a leading distributor of shipping, industrial, and packaging materials, known for our commitment to exceptional service, quality products, and same-day shipping. Join our team and be part of a dynamic organization that values innovation, teamwork, and customer satisfaction.