Field Support Specialist
4 weeks ago
Job Summary:
Hollstadt Consulting is seeking a skilled Field Technician to join our team. As a Field Technician, you will be responsible for configuring and maintaining technical hardware configurations, resolving hardware and software problems for end users, and collaborating with hardware suppliers and partners.
Key Responsibilities:
- Configure and maintain standard device configurations
- Resolve hardware and software problems for end users
- Collaborate with hardware suppliers and partners
- Adhere to established standards, policies, and procedures
- Handle assigned incidents and requests within designated service levels
- Use internal resources and ServiceNow to record progress
- Provide quantifiable and effective customer support through ServiceNow
- Showcase excellent customer service abilities
- Pinpoint deficiencies and record them in ServiceNow to aid in enhancing processes and tasks
- Address technical issues and record them in ServiceNow to avoid future occurrences
Requirements:
- Skilled in selecting and maintaining technical hardware configuration standards
- Well-versed in current client computing trends in the hardware industry
- Proficient in configuring client hardware, installing hardware, and managing software distribution
- Capability to follow instructions while working in a team-oriented setting
- Expertise in M365 Stack, Windows OEM Hardware (Intune/Autopilot), Apple Hardware (iOS focus/JAMF), A+, IT Support Certification, AV and Meeting Room Technology (Teams), and ServiceNow ITSM
- Ability to lift 30 pounds
Desired Skills:
- Windows OEM Hardware, and Apple, with current heavy emphasis on Dell and iOS devices
- M365 Applications including Microsoft Teams
- AV and Meeting Room Technology
- Knowledge of ServiceNow ITSM
- A+ or IT Support Certification
Working at Hollstadt Consulting:
We are a dynamic and innovative company that values teamwork, customer satisfaction, and technical expertise. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.
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