Field Support Specialist

1 month ago


Bloomington, United States Hollstadt Consulting Full time
Job Title: Field Technician

Job Summary:

Hollstadt Consulting is seeking a skilled Field Technician to join our team. As a Field Technician, you will be responsible for resolving hardware and software problems for end users both on-site and remotely using phone, chat, and remote access tools.

Key Responsibilities:

  • Collaborate with hardware suppliers and partners to configure and maintain standard device configurations.
  • Resolve hardware and software problems for end users.
  • Adhere to established standards, policies, and procedures.
  • Handle assigned incidents and requests within designated service levels.
  • Use internal resources and ServiceNow to record progress.
  • Provide quantifiable and effective customer support through ServiceNow.
  • Collaborate effectively with various technology and business teams and individuals.

Requirements:

  • Skilled in selecting and maintaining technical hardware configuration standards based on pre-established business requirements.
  • Well-versed in current client computing trends in the hardware industry.
  • Proficient in configuring client hardware, installing hardware, and managing software distribution.
  • Capability to follow instructions while working in a team-oriented setting.
  • Expertise in M365 Stack, Windows OEM Hardware (Intune/Autopilot), Apple Hardware (iOS focus/JAMF), A+, IT Support Certification, AV and Meeting Room Technology (Teams), and ServiceNow ITSM.
  • Ability to lift 30 pounds.

Desired Skills:

  • Windows OEM Hardware, and Apple, with current heavy emphasis on Dell and iOS devices.
  • M365 Applications including Microsoft Teams.
  • AV and Meeting Room Technology
  • Knowledge of ServiceNow ITSM
  • A+ or IT Support Certification


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