Field Support Specialist

4 weeks ago


Bloomington, United States Hollstadt Consulting Full time
Job Title: Field Technician

Job Summary:

Hollstadt Consulting is seeking a skilled Field Technician to join our team. As a Field Technician, you will be responsible for configuring and maintaining technical hardware configurations, resolving hardware and software problems for end users, and collaborating with hardware suppliers and partners.

Key Responsibilities:

  • Configure and maintain standard device configurations
  • Resolve hardware and software problems for end users
  • Collaborate with hardware suppliers and partners
  • Adhere to established standards, policies, and procedures
  • Handle assigned incidents and requests within designated service levels
  • Use internal resources and ServiceNow to record progress
  • Provide quantifiable and effective customer support through ServiceNow

Requirements:

  • Skilled in selecting and maintaining technical hardware configuration standards
  • Well-versed in current client computing trends in the hardware industry
  • Proficient in configuring client hardware, installing hardware, and managing software distribution
  • Capability to follow instructions while working in a team-oriented setting
  • Expertise in M365 Stack, Windows OEM Hardware (Intune/Autopilot), Apple Hardware (iOS focus/JAMF), A+, IT Support Certification, AV and Meeting Room Technology (Teams), and ServiceNow ITSM
  • Ability to lift 30 pounds

Desired Skills:

  • Windows OEM Hardware, and Apple, with current heavy emphasis on Dell and iOS devices
  • M365 Applications including Microsoft Teams
  • AV and Meeting Room Technology
  • Knowledge of ServiceNow ITSM
  • A+ or IT Support Certification

Working at Hollstadt Consulting:

We are a dynamic and innovative company that values teamwork and collaboration. As a Field Technician, you will have the opportunity to work with a talented team of professionals and contribute to the success of our clients.



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