Senior Systems Engineer

6 days ago


Concord, New Hampshire, United States iCoreConnect Full time
About the Role

We are seeking an experienced IT MSP Tier 3 Senior Systems Engineer to join our team. As a key member of our IT Service department, you will be responsible for designing, deploying, and supporting business networks, servers, computers, and users.

Key Responsibilities
  • Design and quote client solutions that include hardware, software, and/or cloud components
  • Own project deployments from start to finish, ensuring accurate tracking and thorough documentation
  • Identify, troubleshoot, and resolve client issues and escalations in a timely and professional manner
  • Support and collaborate with the team to address and resolve L1 to L3 tickets effectively
  • Provide regular updates to clients in a clear and professional manner
Requirements
  • At least 4 years of experience in business IT across various platforms and systems, preferably with an MSP
  • Expertise with Microsoft Azure cloud migrations, setup, and support
  • Expertise with Microsoft 365 and Entra ID administration
  • Expertise in designing, quoting, and installing efficient IT Solutions, including Network, Server, Workstations, Cloud, etc.
  • Networking, firewall, access point, and managed switch configuration
  • Backup and disaster recovery configuration and administration
  • Windows and macOS troubleshooting, administration, and support
  • Virus and malware prevention and remediation
  • Experience working in HIPAA and high-compliance environments
Desired Skills
  • Recent experience working for an IT Managed Service Provider (MSP)
  • Experience in AutoTask PSA, ConnectWise, or similar MSP and RMM platforms
About iCoreConnect

iCoreConnect creates responsive software for high-compliance industries. Our team designs and continually innovates our software based on actual conversations with the people we serve. We prioritize professional development and provide every opportunity for our team members to grow their skills and talents, and become even more effective.



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