Non-Emergency Medical Transport Coordinator

1 week ago


Phoenix, Arizona, United States AZ CARE TRANSPORT LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Dispatcher to join our team at AZ Care Transport LLC. As a Dispatcher, you will play a critical role in ensuring the smooth operation of our transportation services, coordinating trips, and providing exceptional customer service to our patients and drivers.

Key Responsibilities
  • Coordinate and assign trips to drivers, ensuring timely and efficient completion of tasks
  • Provide logistical assistance, including data collection, review, and approval
  • Offer exceptional customer service, including estimates, booking trips, and answering informational questions
  • Develop expertise in using dispatch software to book trips and tours
  • Ensure accurate and complete data in the dispatching software system
  • Communicate issues and concerns through appropriate channels
  • Process payments, including invoicing, credit card billing, and reconciliation
  • Assist with complaint investigation and resolution
Requirements
  • High school diploma or GED
  • Prior NEMT dispatch experience preferred
  • Completion of a driver training program (AZ Care Transport provides this training)
  • Completion of First Aid and CPR Training (AZ Care Transport provides this training)
  • Ability to pass a criminal background check and drug test
What We Offer

AZ Care Transport LLC offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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