Customer Experience Professional

6 days ago


San Leandro, California, United States EMG Full time
Premium Customer Support Specialist
EMG is a leading energy company that offers premium customer support services to its clients. We're seeking a highly skilled and experienced Customer Experience Professional to join our team.

About the Job:
As a Customer Experience Professional, you'll be responsible for delivering exceptional customer experiences through proactive issue resolution, timely communication, and personalized support. You'll work closely with clients to understand their needs and preferences, providing tailored solutions that meet their unique requirements.

Responsibilities:
* Respond to client inquiries and resolve issues efficiently and effectively
* Manage client accounts and provide proactive support to ensure high levels of customer satisfaction
* Develop strong relationships with clients through regular communication and account management
* Collaborate with internal teams to ensure seamless delivery of services and products

Requirements and Qualifications:
* 3+ years of experience in customer-facing roles, preferably in the energy industry
* Excellent communication and interpersonal skills, with the ability to build rapport with diverse clients
* Strong problem-solving and analytical skills, with the ability to think critically and resolve complex issues
* Proficiency in CRM software and Microsoft Office applications

What We Offer:
* Salary range: $52,000 - $62,000 per annum, depending on experience
* Benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
* Opportunities for professional growth and development through training and mentorship programs

Educational Background:
* High school diploma or equivalent required; Bachelor's degree preferred

Company Overview:
* EMG is a leading energy company that prioritizes customer satisfaction and excellence
* We value diversity, equity, and inclusion, and foster a collaborative and supportive team environment
* Our team members enjoy opportunities for professional growth and development through training and mentorship programs

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