Client Experience Expert
1 week ago
EMG is transforming the energy experience with innovative solutions tailored to meet unique client needs. We're looking for a Customer Service Liaison to join our team and help us deliver exceptional results.
Duties and Responsibilities:
- Address customer inquiries and resolve issues efficiently.
- Manage multiple client accounts and prioritize tasks accordingly.
- Conduct home visits and develop strong customer relationships.
- Communicate product and service information effectively.
- Create customized sales strategies.
- Closing sales and guiding customers through the process.
- Monitor customer feedback and report to management.
- Analyze customer service metrics and provide insights.
Requirements and Qualifications:
- Excellent communication and interpersonal skills.
- Strong problem-solving and multitasking abilities.
- 3+ years of experience in customer service or related field.
- Ability to work in a fast-paced environment with changing customer needs and demands.
The estimated salary for this position is $70,000 - $85,000 per year, depending on location and experience. We offer a competitive compensation package and opportunities for growth and development. Our commitment to diversity, equity, and inclusion fosters a collaborative environment where everyone thrives.
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