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Property Management Associate

2 months ago

Jacksonville, Florida, United States Stayable Full time
Job Overview

Assistant Property Manager

Ideal for former hospitality and service industry leaders

The Assistant Property Manager plays a crucial role in the success of each Stayable location. A standout Property Manager enhances performance through discipline, positivity, creativity, and empowerment. While they are capable of executing all tasks on the property, their primary focus is on cultivating, training, and motivating their team to provide an exceptionally safe, clean, and budget-friendly guest experience.

Key Attributes of a Successful Property Manager:

  • Team-Oriented: Recognizes that achieving objectives is possible through building and empowering a team of top performers.
  • Coachable: Possesses a willingness to learn and grow through feedback from colleagues, guests, and other stakeholders.
  • Disciplined: Consistently executes the responsibilities of the role with precision.
  • Detail-Oriented: Scrutinizes every aspect of operations with a focus on safety, cleanliness, and efficiency to deliver the best service at the lowest cost.
  • Self-Motivated: Understands the essentials for smooth operations and takes initiative without needing direction.
  • Firm yet Fair: Balances providing an excellent guest experience while adhering to company policies.
  • Committed: Driven by a passion for the team, culture, and property.
  • Leadership: Embodies core values and sets a standard for others to follow.

Career Advancement:

Exceptional Property Managers have limitless growth opportunities. This frontline position offers unparalleled insights into our business, with advancement possibilities expanding as the company grows.

Compensation:

Starting salary is $40,000 annually.

Stayable is committed to providing fair, equitable, and competitive compensation to all employees, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

This is a salaried, exempt position that may require non-traditional hours. Property Managers have opportunities for bonuses, and salaries may be adjusted based on experience, cost of living, and contributions to property success.

Core Responsibilities:

The Property Manager is primarily responsible for ensuring exceptional guest service, maintaining property conditions, and fostering team engagement. They also ensure efficient operations and prompt communication of issues. Below is a summary of primary responsibilities.

Property Maintenance:

  • Conduct inspections of rooms before, during, and after guest stays.
  • Oversee ongoing preventative maintenance.
  • Maintain a low count of out-of-order rooms.
  • Assign and monitor guest and team maintenance requests.
  • Address emergency maintenance situations.
  • Coordinate security, housekeeping, groundskeeping, laundry, and maintenance activities.
  • Ensure the property’s curb appeal meets high standards.

Team Management:

  • Recruit and train top talent in the industry.
  • Evaluate and coach team members according to their Career Success Profiles.
  • Hold team members accountable through regular meetings.
  • Ensure team members are appropriately attired for their roles.
  • Establish weekly schedules based on operational needs.
  • Monitor attendance and compliance with timekeeping policies.

Guest Relations:

  • Build professional relationships with all guests.
  • Encourage positive reviews and referrals from guests.
  • Exemplify a welcoming and service-oriented attitude for the team.
  • Enforce company policies to ensure guest safety and satisfaction.

Administrative Duties:

  • Prepare and review daily, weekly, and monthly operational reports.
  • Draft and follow up on violation notices.
  • Implement new objectives and procedures as needed.
  • Ensure timely and accurate completion of employee paperwork.
  • Respond promptly to information requests from regional and corporate teams.
  • Prepare and file incident reports as necessary.
  • Maintain accurate inventory and manage purchase orders.

Performance Expectations:

This is a vital position within the organization. Property Managers deliver the physical product in a way that is unique to this role. They are also responsible for the engagement and well-being of a diverse, multi-disciplinary team. Therefore, we have high expectations for achieving clear, measurable performance objectives.

Minimum expectations for success in this role include:

Property Maintenance:

  • Inspect every room on the day of arrival, day of departure, and monthly while guests are in-house.
  • Minimize out-of-order rooms to an acceptable range.
  • Maintain superior quality scores based on assessments and guest feedback.

Team Engagement:

  • Hire and retain individuals who embody our values and enhance our culture.
  • Achieve industry-leading retention rates.
  • Maintain strong attendance and compliance with timekeeping.
  • Align with supervisors through regular meetings.

General Responsibilities:

  • Act as a role model for all team members.
  • Execute all policies and procedures consistently.
  • Report issues immediately to facilitate quick resolutions.

About Stayable:

Stayable is an innovative and expanding economy-scale, extended-stay hotel company. We acquire and revitalize hotels and motels that have reached the end of their useful life through renovations, operational enhancements, and rebranding. We seek energetic, enthusiastic, and ambitious individuals to grow with our team.

If you are ready for a new challenge and eager to reshape the hospitality and communal living sectors, this opportunity is for you.