Production Field Service Technician

2 days ago


SaintAubinsurGaillon, Normandie, United States Centric Business Systems Full time
Job Title: Production Field Service Technician

Centric Business Systems is seeking a highly skilled Production Field Service Technician to join our team in Raleigh-Durham-Chapel Hill Area. As a key member of our service organization, you will be responsible for the timely and cost-effective maintenance and repair of production equipment, ensuring high levels of customer satisfaction and influencing sales of our office equipment and print solutions.

Key Responsibilities:
  • Specialize in the repair of high-volume segment 5 and 6 as well as wide format equipment
  • Repair and maintain all pre and post equipment attached to production product
  • Perform basic installation and repair of all connectivity related products
  • Maximize equipment up-time through timely response and effective and efficient repair with selective customer training
  • Communicate effectively with customers and internal stakeholders to resolve equipment issues
  • Utilize and adhere to all published escalation guides and resources to achieve targeted performance results
  • Complete technical training on new equipment as required
  • Analyze customer needs and recognize business opportunities to influence sales volume growth
  • Effectively execute territory management, administrative, call management, and escalation procedures
  • Manage large parts and supply inventory with a high degree of accuracy
  • Communicate and interact with customers, field service, sales, management, and administration in a professional manner
  • Complete all administrative aspects of the job on time and error-free
  • Provide accurate feedback with call close information, parts usage reporting, and customer meter readings
  • Exhibit a professional appearance and be available to work shifts, standby, and on-call as required
Requirements:
  • High School or GED
  • Associate Degree or equivalent technical training
  • A+ Certification (or equivalent experience)
  • 2+ year experience supporting general line equipment
  • Strong Computer literacy
Benefits:
  • Competitive compensation package
  • Excellent benefits package, including medical, dental, and vision plans, life and accidental death and dismemberment insurance, flexible spending and health savings account options, and more

Centric Business Systems is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status, or any other group protected by applicable federal, state, or local laws.



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