Equipment and Integration Field Service Technician

3 days ago


SaintAubinsurGaillon, Normandie, United States STERIS Full time
Job Title:

OR Equipment and Integration Field Service Technician

Job Summary:

STERIS is seeking a highly skilled OR Equipment and Integration Field Service Technician to join our team. As a key member of our service team, you will be responsible for providing exceptional customer service and technical support to our customers in the healthcare industry.

Key Responsibilities:
  • Perform preventive and corrective maintenance on STERIS surgical product lines and related equipment in a safe and efficient manner.
  • Provide customer training and in-servicing on assigned equipment, including OR integration, tables, lights, and video integration.
  • Ensure a positive customer experience by performing installations or conversions on assigned equipment and start-up custom equipment as required.
  • Utilize technology to perform administrative duties, including scheduling and updating work activities, completing service reports, and communicating with internal and external customers.
  • Establish and maintain effective communicative relationships with customers, managers, support functions, and the sales organization.
  • Identify sales opportunities and recommend STERIS products and services to customers.
Requirements:
  • 1-2 years of technical field service experience in the healthcare products industry or equivalent technical school training.
  • Excellent knowledge of personal computers, video technology, video cabling, and networking.
  • Bachelor's degree preferred.
  • Some technical exposure to OR medical devices preferred.
  • Valid driver's license and ability to travel.
  • Demonstrated proficiency with computers and Windows software.
  • Demonstrated ability to troubleshoot situations and determine solutions.
  • Strong customer communications experience and demonstrated ability to build positive rapport and partner with a variety of customers.
What We Offer:
  • Competitive pay
  • Overtime opportunity
  • Annual merit review and incentive plans
  • Company vehicle, fuel, and vehicle maintenance
  • Company-provided credit card, iPhone, and laptop
  • Business travel and all related expenses paid
  • Uniforms and all necessary tools provided
  • Medical, vision, prescription, dental, and life insurance
  • 401(k) with a company match
  • Paid vacation time and paid holidays
  • Extensive hands-on training and development
  • Tuition assistance
  • Parental leave/adoption assistance
  • Opportunities for advancement


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