Patient Access Representative Opportunity

4 weeks ago


Pittsfield, Maine, United States UnitedHealth Group Full time
Opportunities at Northern Light Health and Optum

At UnitedHealth Group, we are committed to delivering equitable care that addresses health disparities and improves health outcomes. We believe that everyone deserves the opportunity to live their healthiest life. We are seeking a Patient Access Representative to join our team in a statewide health care system in Maine.

As a Patient Access Representative, you will be responsible for performing insurance verification duties to financially clear the patient in advance of date of service. You will also verify healthcare coverage and benefits for applicable services, working with the patient, provider, and payer to ensure accurate information and needs are met in advance of service. Additionally, you will ensure excellent customer service when assisting patients, providers, and other departments.

Key Responsibilities:
  • Verify insurance coverage and benefits for applicable services
  • Perform insurance verification duties to financially clear the patient in advance of date of service
  • Ensure excellent customer service when assisting patients, providers, and other departments
  • Collect and update patient demographic and insurance information
  • Verify precertification / authorizations for scheduled services
  • Assess coverage and benefits, and accurately determine patient responsibility
  • Identify self-pay patients and share information with financial counseling

Requirements:
  • High School Diploma / GED (or higher)
  • 6+ months of experience in an office setting, customer service setting, phone support role, or call center environment
  • Intermediate level of proficiency with Microsoft Office products
  • Ability to work 20 hours per week, within the following hours

Preferred Qualifications:
  • Prior experience working an overnight schedule
  • 1+ years of Patient Access experience in a hospital or medical setting
  • Understanding of medical terminology
  • Working knowledge of insurance policies, procedures, and patient care settings


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