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Administrative Support Specialist

2 months ago

Alton, Illinois, United States Altea Healthcare Full time
Job Summary

Altea Healthcare is seeking a highly organized and detail-oriented Healthcare Operations Coordinator to support daily operations across multiple skilled nursing facilities. This role will play a crucial part in ensuring the smooth functioning of our facilities, and the successful candidate will have the opportunity to work in a dynamic and fast-paced environment.

Key Responsibilities

Office Coordination:

  • Manage day-to-day office operations, including scheduling, filing, and correspondence.
  • Handle inquiries and requests from patients, families, and healthcare professionals with professionalism and empathy.
  • Assist with the preparation and organization of patient records and documentation, ensuring accuracy and compliance with regulatory requirements.

Telemedicine Support:

  • Set up and troubleshoot telemedicine equipment for remote consultations, ensuring seamless communication between healthcare professionals and patients.
  • Assist physicians during telemedicine visits by managing the flow of information and ensuring all technical aspects are functioning properly.
  • Coordinate with nursing staff and facility administrators to ensure smooth telemedicine operations, including scheduling and logistics.
  • Document and follow up on physician's instructions from telemedicine consultations, ensuring timely and accurate communication.

Facility Coordination:

  • Travel between skilled nursing facilities as required, providing on-site support and ensuring continuity of care.
  • Liaise with facility staff to ensure that the physician's needs are met during visits, including arranging for necessary equipment and supplies.
  • Adapt quickly to different environments and facility procedures, demonstrating flexibility and a willingness to learn.
Qualifications

Education: High school diploma or equivalent required. Associate's degree or higher in healthcare administration or a related field preferred. MA certification is a plus.

Experience:

  • Previous experience in an office coordinator or administrative role, preferably within the healthcare sector.
  • Experience with telemedicine systems is a plus, but not required.

Skills:

  • Strong organizational and multitasking abilities, with a focus on attention to detail and accuracy.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proficiency in EMRs, Microsoft Office Suite (Word, Excel, PowerPoint), and other relevant software applications.
  • Ability to travel between multiple locations with a reliable means of transportation.

Preferred Qualifications:

  • Clinical experience or familiarity with healthcare environments, including hospitals, clinics, and long-term care facilities.

Additional Requirements:

  • Valid driver's license and reliable vehicle for travel.
  • Ability to work independently and adapt to changing schedules and environments, with a focus on flexibility and a willingness to learn.

Physical Requirements:

  • Ability to lift and carry up to 25 pounds, with frequent standing, walking, and sitting.