IT Support Specialist
4 weeks ago
West Star Aviation is committed to providing exceptional customer service, and our IT team plays a vital role in achieving this goal.
We are seeking a skilled IT Support Specialist to join our team and help us deliver world-class support to our employees.
This role is responsible for designing and developing desktop environments that maximize productivity, reliability, and security for West Star Aviation employees.
The successful candidate will have a strong background in IT and excellent problem-solving skills, with the ability to explain technical issues in a non-technical manner.
Key Responsibilities:
- Provide first-level support to employees, resolving hardware, software, and network-related issues through various channels.
- Diagnose and troubleshoot issues with desktops, laptops, printers, mobile devices, and other peripherals.
- Assist with user account creation, password resets, and access permissions in various systems and applications.
- Install, configure, and update software applications on user devices.
- Perform regular maintenance on existing equipment to ensure optimal performance.
Requirements:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in an IT support role or similar position.
- Excellent problem-solving and critical-thinking abilities.
- Strong communication skills with the ability to explain technical issues in a non-technical manner.
- Patience and empathy when dealing with end-users.
Working Conditions:
This role will be performed indoors and outdoors in airplane hangars. The successful candidate will be required to move computers/equipment as needed.
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