IT Support Specialist

2 weeks ago

Sterling Heights, Michigan, United States Emcor Inc Full time
Job Summary

We are seeking a highly skilled and motivated IT Help Desk Administrator to join our team at Emcor Inc. As a key member of our IT department, you will provide technical support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Provide phone and on-site technical support to all computer users employed by the Dulles branch office.
  • First line of technical support for all Help Desk calls.
  • Track and enter all Computer Service Requests and Computer User Change Requests.
  • Update the status of all Computer Service Requests and Computer User Change Requests in our custom tracking system.
  • Support the company Intranet site.
  • Assist in overseeing custom database projects.
  • Order supplies and equipment as directed.
  • Install or change equipment to meet the needs of the company.
  • User account creations and terminations.
  • Perform and/or oversee software and application installation and upgrades.
  • Adds or upgrades hardware as requested including disk drives, printers and related equipment.
  • Active directory maintenance.
  • Working knowledge and ability to troubleshoot and resolve all information systems in the organization.
Requirements
  • Prefer 3+ year of Customer Service Experience.
  • Demonstrated ability to communicate clearly and effectively with peers, management, members, contractors and vendors.
  • Proficient at utilizing technology such as Microsoft Office.
  • Good understanding of the following: Windows 10 Operating System, Network Devices, Mobile Devices (Android & iOS).
  • Ability to diagnose and resolve basic technical issues.
  • Understanding of basic networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, TCP/IP.
  • Ability to explain complex IT concepts in simple terms.
  • Ability to manage high priority projects.
  • Leveraged use of technology within the organization.
  • Motivated and able to take initiative with minimal follow up.
Physical Demands

This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. This position requires the ability to occasionally lift equipment and supplies up to 50 pounds.

We offer a competitive salary and benefits package, including medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

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