**Agency Operations Manager

4 weeks ago


Nashville, Tennessee, United States GEICO Full time
About the Role

We are seeking a highly skilled Agency Operations Manager to join our team at GEICO. As a key member of our operations team, you will be responsible for driving the growth of agency relationships and increasing profit for GEICO and GEICO-affiliated products within an assigned area of responsibility.

Key Responsibilities
  • Prospect, interview, and approve new appointments to expand GEICO's agency distribution.
  • Manage agents within a designated area of responsibility using in-person, virtual, phone, and email to build relationships, deliver trainings, and manage agency performance.
  • Implement policies and procedures of the agency program.
  • Translate national strategic initiatives into local goals and objectives, and gain commitment from agents to execute.
  • Monitor the performance of agents in relation to goals, procedures, and guidelines.
  • Counsel agents and take disciplinary action up to and including termination.
  • Deliver effective communications and assist agencies in developing local marketing plans and strategies to meet growth goals.
  • Use data analysis to prepare pre-call strategies to focus on the greatest opportunity within the designated area of responsibility and/or specific agency.
  • Act as a subject matter expert on GEICO and GEICO-affiliated products, features, and tools.
  • Evaluate agency performance and hold agents accountable for agreed-upon action plans.
  • Conduct training of agency staff on GEICO and GEICO-affiliated products, services, and value proposition.
  • Develop efficient and effective growth plans utilized by agencies.
  • Prepare department business plans, staffing projections, and budgets.
  • Requisition supplies and materials necessary for efficient operation.
  • Review plans and budgets periodically to achieve cost reduction where possible.
Requirements
  • Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to, seeing, hearing, typing, and speaking.
  • Must be able to speak in a clear, empathic, and professional manner via phone.
  • Must be able to meet in person and virtually.
  • Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills.
  • Must be able to multi-task.
  • Must be able to learn and apply large amounts of technical and procedural information.
Preferred Qualifications
  • Bachelor's degree or 3 years sales or relevant insurance (claims preferred) experience.
  • Prior experience with driving sales results.
  • Prior experience working with different lines of insurance a plus (P&C, Commercial, Life/Health).
Benefits

As an Associate, you'll enjoy our Total Rewards Program to help secure your financial future and preserve your health and well-being, including:

  • Premier Medical, Dental, and Vision Insurance with no waiting period.
  • Paid Vacation, Sick, and Parental Leave.
  • 401(k) Plan.
  • Tuition Reimbursement.
  • Paid Training and Licensures.


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