Operations Manager

6 days ago


Nashville, Tennessee, United States Elevate Patient Financial Solutions Full time
Operations Manager II Job Summary

Elevate Patient Financial Solutions is seeking an experienced Operations Manager II to lead and manage our hospital client relationships in the Greater Nashville, TN area. This hybrid position will require hospital presence and will be responsible for overseeing the day-to-day operations of our staff and client needs.

Key Responsibilities:
  • Manage and orient staff, assign work, develop work schedules, and instruct in proper procedures.
  • Monitor staff performance, provide employee recognition and feedback, and document issues and concerns to the direct supervisor.
  • Work collaboratively with the Regional VP to establish staff goals and monitor overall project performance.
  • Develop relationships with clients and county agencies, and serve as the Point of Contact for Elevate PFS's client hospitals.
  • Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns.
  • Provide adequate training needs to the staff related to policies/procedures or government regulations.
  • Represent Elevate PFS at client department meetings and develop effective communication channels to provide information to all staff members.
Requirements:
  • High School Diploma or GED; Bachelor's Degree preferred.
  • Minimum of 2 years of management experience, managing at least 5 people.
  • Hospital revenue cycle experience preferred.
  • Familiarization with state and federal programs.
  • Strong leadership and communication skills, high service orientation, and strong computer system and analytical skills are required.
  • Excellent time management skills and accustomed to working in a rapidly changing environment.
  • Experience with Hospital systems such as STAR, EPIC, Cerner, Meditech, etc.
  • Working knowledge of Microsoft Office Suite and the ability to learn computer applications.
  • Knowledge of HIPAA, ACA, and EMTALA regulations.
  • Excellent communication skills both written and oral.
Benefits:
  • Medical, Dental & Vision Insurance.
  • 401K (100% match for the first 3% & 50% match for the next 2%).
  • 15 days of PTO.
  • 7 paid Holidays.
  • 2 Floating holidays.
  • 1 Elevate Day (floating holiday).
  • Pet Insurance.
  • Employee referral bonus program.
  • Teamwork: We believe in teamwork and having fun together.
  • Career Growth: Gain great experience to promote to higher roles.


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