Complaint Resolution Specialist

3 weeks ago


Tallahassee, United States CVS Health Full time
Job Summary

We are seeking a highly skilled Complaint Resolution Specialist to join our team at CVS Health. As a key member of our customer service team, you will be responsible for resolving customer complaints and grievances in a timely and professional manner.

Key Responsibilities
  • Investigate and resolve customer complaints and grievances related to our products and services.
  • Research and analyze customer issues to identify root causes and develop effective solutions.
  • Communicate with customers to understand their concerns and provide timely and accurate responses.
  • Collaborate with internal teams to resolve complex customer issues and ensure customer satisfaction.
  • Identify trends and emerging issues and report to management to inform process improvements.
Requirements
  • 1-2 years of experience in customer service, claims resolution, or a related field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Knowledge of healthcare regulations and industry standards.
What We Offer

We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional growth and development, as well as a collaborative and supportive work environment.



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