Specialized Operations Supervisor
3 weeks ago
This position is responsible for the daily operations of the General Office and operational functions of the Jewelry Department. The successful candidate will work under the leadership of the Assistant General Manager, Operations, to ensure seamless day-to-day operations.
Key Responsibilities- Manage daily functions, including morning cash entry, processing bank deposits, reconciling chargebacks, and counting register and petty cash.
- Resolve customer issues, both internal and external, i.e. researching/payment of bills, tracking/processing customer packages.
- Follow Jewelry Standards and Shipping Guidelines, receive, verify, and properly book all jewelry in accordance with Company standards.
- Effectively process re-tickets, RTV's, Transfers, ASN Shipments and price changes, and maintain a repair log, track all repairs sent to the vendor or local shop, and submit repair invoices.
- Assist as needed with merchandising cases and placing new product on the sales floor, and receive and verify all merchandise for trunk shows, assist in show set-up/take down and recap results.
- Prepare and submit all special order requests and Statements of Sale when requested, and communicate with Corporate Merchants, Accounts Payable, Inventory Control and vendors as needed.
- Ability to lift cartons, climb ladders, and handle racks and carts of merchandise. Lifting of up to 15 pounds may be required.
- Must have strong computer skills, i.e. Google, MS Office, and adapt to changing technology.
- Ability to work well in a fast-paced, team-oriented environment that requires a high degree of multi-tasking with minimal supervision.
- Ability to work a flexible schedule as per business needs & adheres to Dependability standards Demonstrates attention to detail and keeps personal work space organized.
- Ability to apply store policies & procedures to help in decision-making.
- Verbal and written communication skills; handles telephone and face-to-face interactions effectively and professionally.
HBC Company Inc is a world-class team that values a healthy, fulfilling work/life balance. We offer a culture that promotes career advancement opportunities, from retail to supply chain, to digital or corporate. Our benefits package includes medical, vision, and dental coverage for all eligible full-time employees. We also offer an amazing employee discount.
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