High-Paying Enterprise Network Support Specialist

2 days ago


Orlando, Florida, United States TEKsystems Full time
Job Overview

We are seeking an experienced Enterprise Technical Support Technician to join our team at TEKsystems. This role is responsible for providing frontline assistance from our 24/7 operations center to business clients who subscribe to our voice, video, data and managed services.

As a knowledgeable and confident Enterprise Technical Support professional, you will focus on enhancing and simplifying the client experience. With a positive and patient attitude, you will troubleshoot potential technical issues and proactively address situations by providing step-by-step directions towards a resolution.

About the Role

You will be working in an office environment supporting clients across the Spectrum footprint. You will report directly to the Manager of Enterprise Technical Support for goals, guidance and assistance.

This ETS Technician role involves coordinating resolution efforts with additional departments while monitoring and apprising clients. You will also improve department processes and technologies through the investigation and identification of the root cause of technical problems.

Key Responsibilities
  • Embody quality service by providing a reassuring voice during the resolution of a client's networking or technical difficulties.
  • Ensure timely resolutions by maintaining an accurate database and documenting complex technical issues concisely for repair teams.
  • Coordinate resolution efforts with additional departments while monitoring and apprising clients.
  • Improve department processes and technologies through the investigation and identification of the root cause of technical problems.
Requirements

To be successful in this role, you will require:

  • Experience in a technical support environment in a 24/7 Technical Assistance Center (TAC), NOC or operations center environment.
  • Experience network troubleshooting in a 24/7 operations center.
  • Experience working with either fiber-based networking such as Fiber Internet Access, High-Speed Data, Ethernet, Managed WiFi Services, Enterprise Trunking, Hosted Voice and Enterprise TV Services.
  • Experience with network protocols, radio frequency (RF), routers, layer-2 switches, virtual private network (VPN), course wavelength division multiplexing (CWDM), hybrid-fiber coax (HFC) plant and delivery system, routing protocols and policies, Wi-Fi and voice over internet protocol (VoIP) platforms.
  • Skilled in troubleshooting technical issues, failed equipment, facility issues and escalating as appropriate to provide quality service.
  • In-depth knowledge of enterprise hardware and software technical environments.
  • Knowledge of coaxial cable and fiber optics.
  • Able to thrive under pressure while making decisions independently, resolving issues and demonstrating a sense of urgency.
What We Offer

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. If you are a motivated and detail-oriented individual looking for a challenging role, please apply today



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