Solutions Architect

4 days ago

Miami, Florida, United States DotCMS Full time

Job Title: Solutions Architect

Job Description:

At DotCMS, we're seeking a skilled Solutions Architect to join our team. As a Solutions Architect, you'll play a crucial role in helping our customers grasp the value proposition of our solutions by aligning their needs, objectives, and challenges with our product's capabilities.

Key Responsibilities:

  • Participate in customer calls to identify their technical needs, goals, and challenges and recommend/prescribe a path forward.
  • Increase adoption by presenting and showcasing how new and existing DotCMS features could bring value to their business.
  • Build customer POCs that address specific customer custom requirements.
  • Be the DotCMS Product Expert within Customer Experience, supporting post-sales activities, product positioning, and responding to technical clarifications across Professional Services and Customer Success teams.
  • Audit and review the existing implementation to help optimize it, lowering customer effort and increasing the value they receive from DotCMS.
  • Work with Customer Success to identify and document ways customers facing challenges can be stabilized.
  • Document recommended solutions and present them to the customer(s).
  • Be the DotCMS Product Expert within Customer Experience, helping Professional Services and Customer Success.
  • Lead all front-end and headless discussions with existing customers, including consulting, drafting SOWs, and documenting recommended best practices.
  • Use specific knowledge about DotCMS technologies to lower customer effort and increase the value delivered.
  • Work cross-functionally with Customer Success and other teams to improve customer health, adoption, and retention.

Requirements:

  • 3+ years of experience in Engineering roles, working with modern Front-end technologies such as NextJS, Vue, and/or Angular.
  • 1 to 3 years in Solutions Consultant roles, selling within SaaS, or related industry experience.
  • Demonstrated client-facing experience, working with POCs, especially during post-sales processes.
  • Solid understanding of software architecture, cloud computing, APIs, integrations, and relevant programming languages.
  • Experience with JavaScript, Scripting, Docker, and CSS frameworks.
  • Excellent communication and interpersonal skills to effectively communicate technical information to non-technical individuals and to collaborate internally with other teams.
  • Demonstrated experience in presentation and interpersonal skills for building relationships.
  • Bachelor's degree in Computer Science, Engineering, or any related field. Equivalent experience would be considered.

Why DotCMS?

We're a 100% remote work company offering a home office allowance for equipment. We value you as an individual, team member, and professional. We can only expect you to deliver high performance within the right amount of You-time. Therefore, you will have access to an Open PTO policy (after the first 90 days in the company) policy and a generous number of local company-paid holidays.

We offer competitive compensation that allows you to make a great living for yourself and your loved ones. Only full-time employees in the US or Canada are eligible for 401(k) plans in the US or RSP in Canada.

We are a humble, competitive, and small vendor making waves in our industry, and you will be part of a team that has your back. You never walk alone We are a diverse and distributed team, and we offer annual company-paid training and development to our team members.

We are an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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