IT Service Director
4 weeks ago
We are seeking an experienced IT Service Director to lead our IT service operations across the United States and Canada. As a key member of our IT team, you will be responsible for overseeing key IT services, including data and voice networks, operating systems, cloud platforms, and communication tools. Your primary focus will be on infrastructure management and service delivery, ensuring seamless communication and continuous improvement of IT services to enable operational excellence across all Dermalogica locations.
Key Responsibilities:
Lead and manage IT services to support business operations in the US and Canada, ensuring high availability and performance.
Develop and enforce IT policies, processes, and standards to ensure the stability, security, and scalability of Dermalogica-s IT environment.
Manage internal and external support teams, ensuring seamless service delivery across desktop support, network administration, server management, and cloud services.
Ensure the availability, continuity, and security of IT services across multiple sites, including offices, retail locations, and distribution centers.
Requirements:
Bachelor-s degree in Information Technology, Computer Science, or related field.
ITIL certification preferred.
5+ years in IT service management, ideally in a multi-regional or retail environment.
Proven track record of managing IT operations in the US and Canada is highly desirable.
What We Offer:
Competitive Compensation
Medical, Dental, Vision Insurance
Paid Time Off
Monthly Product Allowances
Annual Fitness Reimbursement
401(k) plus company matching
Life/Accident/Disability insurance
Wellness programs
Paid family leave
Domestic partner benefits
Education/training programs
Thrive in a hybrid work environment (3 days in office)
The expected base salary for this position is $150,000-$170,000. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.
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