Director of Operations

4 weeks ago

Long Beach, California, United States Roots Through Recovery Full time
Job Description

Job Summary:
Roots Through Recovery is seeking a full-time Director of Operations to oversee the day-to-day operations of our outpatient treatment center in Long Beach, CA. The ideal candidate will have experience in a substance use and mental health treatment setting and a proven track record of success in operations, program management, and compliance.

Key Responsibilities:
  1. Compliance and Quality Assurance: Ensure that the center meets all regulatory requirements and standards set by healthcare authorities.
  2. Staff Management: Supervise the recruitment, training, and performance of staff members.
  3. Facility Management: Oversee the maintenance and management of the physical infrastructure.
  4. Admissions Support: Collaborate with Clinical Director to review pending patient admissions and determine suitability for program based on eligibility criteria.
  5. Contract Compliance: Oversee compliance with contract requirements.
  6. Facility Safety: Act as safety officer and oversee all drills, including fire, natural disaster, and other safety drills.
  7. Program Development and Management: Assist in the development and implementation of new programs and services.
  8. Patient Care Coordination: Collaborate with medical and clinical staff to ensure seamless patient care.
  9. Stakeholder Relations: Maintain relationships with key stakeholders, including suppliers, community organizations, and government agencies.
  10. Crisis Management: Handle emergencies and unexpected situations effectively.
  11. Performance Improvement: Continuously seek ways to improve service delivery.
  12. Reporting: Provide regular reports to executive management and the board on the operational health of the center.

Requirements:
  1. Successful completion of a course of study and attainment of a bachelors degree in a related field.
  2. At least four (4) years experience in direct services and administrative duties may substitute for educational requirement.
  3. Must possess a current and unrestricted registration or certification in drug and alcohol counseling or clinical license.
  4. Must have or be able to obtain, and maintain, current CPR certification by an approved certifying organization.
  5. Must have a valid California Drivers License and meet all requirements of the companys insurance policies.

Preferred Qualifications:
  1. Proven track record of success in operations, program management, and compliance.
  2. Experience working with Medi-Cal, SAGE/PCNX a plus.
  3. Bilingual in Spanish a plus.
  4. Demonstrated experience in healthcare operations management, regulatory compliance, financial management, leadership and team development, strategic planning, process improvement, staffing and workforce management, patient care coordination, data-driven decision making, risk management, customer service and patient satisfaction, project management, technology and systems management, and communication and interpersonal skills.

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