Senior Director of Client Growth

7 days ago


miami, United States Crowded Full time
About the Opportunity
Crowded is a rapidly growing financial management platform for nonprofit organizations. We're seeking a talented Director of Customer Success to lead our customer success and post-sale functions, driving growth through upsell, cross-sell, and expansion strategies.

**Responsibilities include:**
  • Hiring, managing, mentoring, and scaling a high-performing customer success team.
  • Developing and implementing customer satisfaction, retention, and growth strategies.
  • Ensuring smooth onboarding and adoption processes for new customers.

**Requirements:**
  • Minimum 7 years of experience in customer success, account management, or similar roles, with at least 2 years in a leadership role.
  • Proven track record of driving customer retention, expansion, and growth in fintech, SaaS, or related industries.
  • Experience in managing upsell and cross-sell initiatives, with a clear understanding of sales and revenue operations.

$150,000 - $220,000 per year, depending on experience.

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