Senior Director of Client Growth
7 days ago
Crowded is a rapidly growing financial management platform for nonprofit organizations. We're seeking a talented Director of Customer Success to lead our customer success and post-sale functions, driving growth through upsell, cross-sell, and expansion strategies.
**Responsibilities include:**
- Hiring, managing, mentoring, and scaling a high-performing customer success team.
- Developing and implementing customer satisfaction, retention, and growth strategies.
- Ensuring smooth onboarding and adoption processes for new customers.
**Requirements:**
- Minimum 7 years of experience in customer success, account management, or similar roles, with at least 2 years in a leadership role.
- Proven track record of driving customer retention, expansion, and growth in fintech, SaaS, or related industries.
- Experience in managing upsell and cross-sell initiatives, with a clear understanding of sales and revenue operations.
$150,000 - $220,000 per year, depending on experience.
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