Customer Service Representative

2 weeks ago

Peoria, Arizona, United States Bluegreen Vacations Full time
Job Title: Welcome Center Representative

The Welcome Center Representative plays a vital role in ensuring a seamless experience for our clients. This position requires a high level of customer service skills, as you will be responsible for checking in clients, supporting manifesting tours, and providing information on hotel reservations for Mini-Vac clients.

Key Responsibilities:
  • Greets owners and non-owners upon arrival, providing a warm and welcoming experience.
  • Reconciles tours at the end of the day, ensuring accuracy and efficiency.
  • Assists In-House marketing with owner callbacks, promoting our product and services.
  • Answers questions from owners and non-owners regarding the local area, providing valuable insights and recommendations.
  • Addresses special needs of owners and non-owners, demonstrating a commitment to exceptional customer service.
  • Greets non-owners/guests, providing them with local information, maps, and other essential resources.
  • Reviews qualifications with guests, ensuring they have a clear understanding of our product and services.
Qualifications:
  • Positive and enthusiastic attitude, with a passion for delivering exceptional customer service.
  • Excellent verbal communication skills, with the ability to effectively interact with clients and colleagues.
  • Excellent active listening skills, with the ability to understand and address client needs.
  • Able to work independently and as a team player, with a strong sense of collaboration and teamwork.
  • Problem-solving ability, with the capacity to think critically and resolve issues efficiently.
  • Must be willing to work on weekends and most major holidays, demonstrating flexibility and adaptability.
  • Professional appearance, demeanor, and attitude, with a commitment to maintaining a high level of professionalism.
  • Prior timeshare/resort/concierge experience is a plus, but not required.
  • Must be comfortable with face-to-face interaction and have an inviting personality, with a passion for building relationships and delivering exceptional customer service.
What We Offer:
  • Face-to-face marketing opportunities, allowing you to connect with clients and promote our product and services.
  • All leads are on property, on vacation, and experiencing our product, providing a unique and engaging experience.
  • Competitive compensation structure, with a comprehensive benefits package that includes medical, dental, vision, life insurance, 401(k) with company match, paid time off, employee assistance program, tuition reimbursement, and travel discounts on stays at all of our resorts.
  • A healthy work-life balance, with a commitment to supporting your overall well-being.
  • Employee recognition programs, celebrating your achievements and contributions to our team.
  • Professional development, career advancement opportunities, and a promote-from-within company culture, allowing you to grow and succeed within our organization.

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