Customer Service Representative
21 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will play a pivotal role in ensuring every customer has an exceptional experience with Orkin.
Key Responsibilities- Field incoming customer requests and schedule service visits with Orkin Pros
- Maintain efficient routes to reduce drive time for our technicians
- Lead with empathy and a service mindset to coordinate service, resolve issues, and support overall customer satisfaction
- Communicate effectively with customers and service technicians to meet customer requirements
- Utilize strong listening skills and probing questions to identify customer concerns and evaluate their needs
- Perform outbound calls to customers regarding outstanding account balances and receive payments from past due customers
- Work collaboratively with our team to ensure seamless customer service
- Competitive earnings starting at $18/hour
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match and employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, and dependent scholarship awards
- Industry-leading, quality, comprehensive training program
Orkin is a global residential and business service provider, founded in 1901, with a reputation for delivering top-notch pest management services. We are a financially stable and growing company, committed to supporting our community and providing opportunities for growth and development.
Qualifications- High School Diploma or equivalent required
- Ability to obtain the appropriate pesticide license/certification, if required (company-paid)
- Ability to work independently and interact with our clients
Required:
- 2 years of proven customer service experience
- 1 year of proficiency in MS Outlook, Word, and Excel
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