Senior Scheduler for Interventional Radiology

2 weeks ago

Oakland, California, United States UC San Diego Full time
Position Overview:
The Senior Scheduler for Interventional Radiology plays a crucial role in managing the scheduling operations within the Interventional Radiology department. This position is responsible for ensuring efficient scheduling processes, overseeing the scheduling team, and maintaining high standards of service delivery.

Key Responsibilities:
1. **Leadership and Oversight:**
- Supervise the scheduling team, providing guidance and support to ensure effective performance.
- Conduct training and orientation for new staff members to familiarize them with departmental protocols and systems.

2. **Scheduling Management:**
- Oversee the scheduling of interventional procedures, ensuring optimal utilization of resources.
- Monitor phone queues and voicemails, addressing escalated issues from clinical staff promptly.

3. **Quality Assurance:**
- Lead initiatives to enhance the accuracy and efficiency of scheduling processes.
- Collaborate with management to identify areas for improvement and implement solutions.

4. **Communication and Coordination:**
- Act as a liaison between internal and external stakeholders, ensuring clear communication regarding scheduling matters.
- Maintain professionalism in all interactions with patients, staff, and physicians.

Qualifications:
- A minimum of four years of experience in scheduling within a complex healthcare environment, with a focus on imaging procedures.
- Proficiency in medical terminology and experience with scheduling software, particularly Epic.
- Strong customer service skills and attention to detail.
- Excellent verbal and written communication abilities.

Additional Information:
This position requires flexibility in working hours and locations to meet departmental needs. Compliance with health and safety regulations is mandatory. The organization is committed to fostering a diverse and inclusive workplace, welcoming applicants from all backgrounds.

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