Bilingual Customer Service Representative

4 weeks ago


Houston, Texas, United States Octagon Consulting LLC Full time
Job Description

At Octagon Consulting LLC, we are seeking a highly skilled and motivated Collector for Debt Recovery to join our team. As a key member of our customer service and collections team, you will be responsible for collecting monies on behalf of our clients while maintaining compliance and professional office and ethical standards.

The ideal candidate will have excellent communication and negotiation skills, with the ability to effectively handle difficult and escalated calls. You will be responsible for utilizing various collection strategies and methodologies to attempt to contact consumers in order to negotiate payment in full or payment arrangements on debt within federal, state and client collection guidelines and laws.

Key Responsibilities:

  • Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods when right party is reached.
  • Monitor debtors accounts and follow-up to ensure payments are made in a timely manner.
  • Utilize various skip tracing techniques and collection strategies to locate right parties in order to collect monies.
  • Collect balance or set up an appropriate payment plan.
  • Review accounts to identify adjustments, discrepancies and create a request for resolution.
  • Handle debtor disputes and overcome stalls and objections & suggest money sources for debt payment.
  • All other duties as assigned.

Requirements:

  • Previous experience in customer service, sales, collections, or a related role is preferred.
  • Attain working knowledge of the Client's processes and requirements and be able to communicate this in a professional matter.
  • Successfully overcoming objections in a short period of time.
  • Working independently and productively without close supervision.
  • Bilingual in Spanish is Required.
  • High School Diploma or GED.


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