Service Advisor Manager

4 days ago


Asheville, North Carolina, United States Asheville Ford Lincoln Full time

**Job Summary:**

We are seeking a highly organized and friendly Service Advisor to join our team at Asheville Ford Lincoln. The successful candidate will have demonstrated ability to manage others, exceptional time management skills, and fantastic communication skills with customers.

The estimated salary for this role is around $45,000 - $60,000 per year, depending on experience. In addition to the competitive salary, we offer free health insurance option available, HSA company match contribution, dental, and vision insurance, short and long-term disability insurance, 401k options, paid vacations, and holiday pay.

**Responsibilities:

  • Oversee service orders and flow of Drive Lane to ensure customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out additional assignments that leave a positive impression.
  • Provide concierge support for owner inquiries, whether phone or in person.
  • Ensure daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.

**Qualifications:

  • Organized personality with ability to manage others.
  • Demonstrated time management skills.
  • Fantastic communication skills with customers.
  • Professional appearance and clean driving record.


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