Financial Services Advisor, Local Government FCU

3 days ago


Asheville, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary

We are seeking a skilled and experienced Financial Services Advisor to join our team at Local Government Federal Credit Union. This role involves providing exceptional member service, building relationships, and fostering financial well-being among our members.

About the Position

This position requires a strong background in banking and member service, with a focus on customer satisfaction and relationship-building. The ideal candidate will possess excellent communication and problem-solving skills, as well as proficiency in Microsoft Office.

Key Responsibilities
  1. Deliver exceptional member service by providing personalized solutions and exceeding member expectations.
  2. Foster relationships with current and potential members to increase their financial well-being.
  3. Recognize and adjust to member needs while employing active listening techniques to de-escalate member concerns.
  4. Process member transactions accurately and respond to inquiries in a timely manner.
  5. Provide lobby support and maintain a strong knowledge of products and services.
  6. Assist with loan application processing and escalation to the lending department as necessary.
Requirements
  • Minimum 1-3 years of banking/member service experience.
  • High school diploma or equivalent.
  • Excellent verbal, written, telephone, and interpersonal communication skills.
  • Demonstrated strong customer service skills.
  • Proficiency in Microsoft Office and internet-based applications.
Salary and Benefits

Competitive salary range: $45,000 - $60,000 per year, depending on experience. We also offer comprehensive benefits, including medical, dental, and vision coverage, as well as a 401(k) retirement plan.



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