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Customer Service Representative

2 months ago

Salt Lake, Utah, United States Global Parking Systems LLC Full time
About Global Parking Systems LLC

We are a leading provider of parking management services, dedicated to delivering exceptional customer experiences at airports across the country. Our partnership with SP Plus Parking Corporation enables us to offer a comprehensive range of parking solutions.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our parking operations team, you will be responsible for ensuring the highest level of customer satisfaction and assisting in the maintenance of our facilities.

Key Responsibilities
  • Provide exceptional customer service and respond to customer inquiries in a friendly and professional manner.
  • Assist customers with parking services, including making payments and facilitating the flow of traffic through our facilities.
  • Lead initiatives to improve client and customer satisfaction, and assist in the management of day-to-day activities at our assigned locations.
  • Monitor parkers in pay-in lanes, interact with customers, and provide assistance with parking-related issues.
  • Conduct garage and facility audits as required, and perform other necessary functions as assigned.
Requirements
  • High School Diploma or equivalent combination of experience and education.
  • Experience with automated parking access control hardware and software, or a high aptitude for technology.
  • Availability to work flexible schedules, including evenings, weekends, and holidays.
  • Valid state-issued driver's license with a current address and acceptable driving record.
Working Environment

The work environment is fast-paced and dynamic, with moderate to loud noise levels and exposure to extreme temperatures. The physical demands of the job include standing, walking, and reaching, with specific vision requirements.

Global Parking Systems LLC is an Equal Opportunity Employer

We are committed to diversity and inclusion, and welcome applications from qualified candidates without regard to race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, or disability status.