Jira Configuration Specialist

4 weeks ago


Basking Ridge, New Jersey, United States Shtudy Full time
Job Title: Jira Configuration Specialist

We are seeking a highly skilled Jira Configuration Specialist to join our team at Shtudy. The successful candidate will have extensive experience managing and configuring Jira in enterprise environments and will be responsible for ensuring the optimal performance, customization, and administration of Jira instances.

Key Responsibilities:
  • Configure and maintain Jira instances to support various business teams and workflows.
  • Customize and configure Jira workflows, issue types, screens, permissions, and projects based on business requirements.
  • Install, configure, and maintain Jira plugins to extend functionality and improve the system's capabilities.
  • Handle user access, permissions, groups, and security schemes to ensure that only the right people have access to the right data.
  • Provide ongoing support for Jira users, addressing issues and resolving bugs or configuration challenges.
  • Work on integrating Jira with other tools and systems used within the enterprise.
  • Manage Jira updates and upgrades, ensuring smooth transitions between versions with minimal disruption to users.
  • Build custom reports and dashboards for project tracking and visibility.
  • Establish and maintain Jira best practices for usage, processes, and configurations.
Mandatory Skills & Qualifications:
  • 5+ years of experience as a Jira Administrator in an enterprise environment.
  • Strong experience with Jira Software (Server/Cloud) configuration and administration.
  • Expertise in Jira workflows, issue types, permissions schemes, custom fields, screen schemes, and security schemes.
  • Experience with Jira plugins and managing installations/configurations.
  • Experience with Jira Query Language (JQL) for creating reports, filters, and dashboards.
  • User management experience in Jira, including configuring user roles and permissions.
  • Strong understanding of Agile/Scrum processes and how Jira supports Agile project management.
  • Experience integrating Jira with other tools like Confluence, Slack, Bitbucket, Service Desk, or other Atlassian products.
  • Excellent troubleshooting skills with the ability to identify and resolve Jira-related issues promptly.
Preferred Additional Skills:
  • Experience with Jira Data Center or Jira Cloud administration.
  • Experience with Atlassian Automation and scripting.
  • Familiarity with DevOps tools and integrating Jira with CI/CD pipelines.
  • Knowledge of ITSM processes.

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