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Retail Operations Manager
2 months ago
Position Overview:
As a pivotal figure in our retail establishment, the Store Manager oversees the comprehensive daily operations of the store. This role is crucial in driving sales growth and enhancing profitability while maintaining optimal inventory levels and ensuring a superior customer experience. The Store Manager embodies the values and culture of Central Network Retail Group, fostering a positive environment for both employees and customers alike.
Key Responsibilities:
Customer Engagement:
- Execute all sales counter operations, including point-of-sale and administrative tasks as required.
- Lead by example to deliver outstanding customer service.
- Inspire and train the sales team to uphold exceptional service standards.
- Develop a loyal customer base by adhering to our operational philosophy.
- Address customer complaints promptly and effectively.
- Ensure the retail space is well-organized and adheres to merchandising guidelines.
- Coordinate personnel and processes to guarantee timely and accurate customer deliveries.
- Motivate contractor sales personnel to pursue new sales opportunities while catering to existing customer needs.
Financial Management:
- Drive sales and profitability to surpass budget expectations.
- Understand the financial dynamics affecting store performance and strive to meet company objectives.
- Manage expenses and payroll in alignment with productivity and service goals.
Inventory Oversight:
- Ensure accurate recording of all inventory transactions to mitigate shrinkage.
- Maintain appropriate inventory levels to meet customer demand while adhering to investment goals.
- Keep inventory organized and compliant with company standards.
- Supervise the accurate receipt and storage of merchandise by warehouse staff.
Safety and Security:
- Promote a safety-first culture and maintain a secure working environment.
- Educate staff on loss prevention and safety protocols.
- Ensure all equipment is safe and well-maintained.
- Conduct regular safety meetings with team members.
- Protect inventory from loss and theft through effective management practices.
Team Development:
- Recruit, select, and train key personnel.
- Foster a collaborative team atmosphere.
- Ensure all staff have access to necessary resources for their roles.
- Publish work schedules and accurately track hours worked.
- Create a motivating work environment that encourages high productivity and morale.
- Maintain an open-door policy for team members to voice concerns and suggestions.
Communication:
- Ensure compliance with company policies and report any irregularities.
- Regularly check communications from management and respond promptly.
- Lead monthly meetings to discuss performance, goals, and safety.
- Utilize company resources for important information and reporting.
- Provide feedback on store performance and suggest improvements.
Coaching and Mentoring:
- Encourage a positive work environment that fosters self-motivation and productivity.
- Set performance goals and provide constructive feedback.
- Mentor store and yard employees, preparing them for future advancement.
- Direct associates to training opportunities for professional growth.
This role requires a strong leader with excellent problem-solving skills, capable of managing with minimal supervision. The ideal candidate will possess outstanding communication and organizational abilities, along with a keen attention to detail. A background in retail building materials and hardware products is preferred, along with the physical capability to handle merchandise. This position is salaried and may include performance-based bonuses. Central Network Retail Group is committed to promoting from within and values the contributions of its employees.