Pediatric Care Coordinator
7 days ago
About the Role:
MedCare Pediatric Group, LP is seeking a highly skilled and dedicated Bilingual Intake Specialist to join our team. As a Bilingual Intake Specialist, you will be responsible for receiving and processing daily intakes and/or new referrals in the EMR system independently and accurately. This role requires strong communication skills, both written and verbal, and the ability to work in a fast-paced environment.
Responsibilities:
- Receives and processes daily intakes and/or new referrals in the EMR system independently and accurately
- Contact caregivers/referral source to gather all information needed to process intake immediately upon receipt
- Manages front lobby, walk-ins, unlocking, and locking doors daily
- Answering phones, preparing, and handling complex communication correspondence
- Client facing front desk support and daily duties including in person and telephonic communication with the caregivers of our pediatric clients
- Manages waitlist and communicates regularly with caregivers as to status of admission
- Provide assistance with scheduling clients and communication to appropriate staff
- Coordinates with HR/Business Development to compare Referral Report to Intake status and reports information weekly
- Assists with applicant interview process as needed
- Takes initiative to continually work efficiently to ensure work tasks are kept up to date
- Routine preparation of administrative paperwork and assisting directors in various projects
- Promote good human relations with clients, caregivers, and coworkers
Qualifications:
- Bilingual in Spanish is required
- Bachelor's degree preferred
- Must be able to handle high call volume
- Ability to work independently and with a team
- Be highly energetic, goal oriented, and self-motivated
- Demonstrate highly professional and positive attitude
- Demonstrates strong organizational and time management abilities
- Knowledgeable in Microsoft Outlook, Word, TEAMS, and Excel programs
- Be able to read, write, and comprehend English
Benefits:
- Paid Time off
- Paid Holidays
- Healthcare Benefits Package
- Dental/Vision Benefits Package
- Disability Insurance Options
- 401k Plan
- Referral Bonus Program
About MedCare:
MedCare was founded with the vision and passion for helping children and their families in the Houston and surrounding areas. For over 30 years, we have provided quality care to enhance the lives of children every day. Our team continues to carry out this vision with the utmost care and compassion.
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