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Personal Banking Representative
2 months ago
FirstBank is seeking a skilled Personal Banking Representative to join our team. As a key member of our banking operations, you will be responsible for providing exceptional customer service, processing transactions, and developing account relationships.
Key Responsibilities- Assist customers with a wide range of inquiries and requests
- Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers
- Open new accounts and provide product/service information
- Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing
- Process transactions accurately and adhere to all compliance requirements
- Review daily reports and perform maintenance on accounts
- Recognize and develop opportunities for cross-selling FirstBank products and services
- Sell bank products and meet company sales goals
- Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures
- Perform other duties and projects as assigned by the market or region
- Entry-level job with little or no prior relevant work experience in the function
- Bilingual in English & Spanish
- Cash handling and customer-service experience
- Frequently remains stationary throughout a typical business day
- Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
- Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
- Occasionally positions self to access drawers and shelves of various heights
- Frequently reaches for and handles paperwork and files
- Constantly communicates with customers, coworkers, and management in-person and on the phone
FirstBank offers a suite of benefits that support our employees' professional, financial, physical, emotional, and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D
This Job may be eligible for the:
- New Accounts Cross-Sell Queue Incentive Plan
FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic.
