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Lead Retail Sales Associate

2 months ago

MA United States Saatva Full time
Job Title: Lead Retail Sales Associate

Saatva is a luxury mattress and home furnishings brand that aims to provide exceptional customer experiences. We're seeking a skilled Lead Retail Sales Associate to join our team and contribute to our mission of delivering outstanding service.

Key Responsibilities:
  • Meet and exceed sales targets in collaboration with the Viewing Room Manager
  • Promote a positive company culture through team building and mentorship
  • Maintain a high level of organization and multitasking skills to manage daily tasks efficiently
  • Build strong relationships with customers to provide a knowledgeable and exceptional shopping experience
  • Assist in management tasks as needed to ensure the team delivers a first-class experience
  • Utilize computer skills and related software to enhance productivity
  • Maintain a clean and healthy work environment that reflects Saatva's commitment to quality
  • Ensure scheduling aligns with Manager's Days Off to optimize team efficiency
Requirements:
  • Strong customer service experience with a minimum of 2 years of consumer-facing experience, preferably in luxury products
  • Superior coaching and mentoring skills
  • Dynamic, articulate, and affable personality with strong communication skills
  • Passionate about quality products and dedicated to delivering exceptional customer service
  • Strong leadership skills with the ability to lead by example and motivate a team
  • Comfortable working in a fast-paced and dynamic environment
  • Ability to adapt to changing priorities and handle multiple tasks simultaneously
  • Ability to work a retail schedule, including weekends and holidays
What We Offer:
  • Competitive compensation: $25-$31/HR
  • Medical, dental, and vision insurance available
  • Paid vacation
  • Bonus program
  • 401K employer match
  • FSA/HSA/commuter benefits available
  • Employee referral bonus
  • Blink discounted gym membership
  • Employee discounted products
  • Friends and family discounts

We're an equal opportunity employer committed to diversity and inclusiveness. We maintain an environment that respects and builds on the assets and talents of each person, valuing their differences. If you're passionate about quality products and delivering exceptional customer service, we'd love to hear from you.