Client Support Intern

1 week ago


Bozeman, Montana, United States Foundant Full time
About Foundant Technologies

Foundant Technologies is a leading provider of innovative software solutions for grantmakers, scholarship providers, community foundations, and nonprofits. We're dedicated to delivering exceptional client experiences and believe that hiring client-focused team members who share our passion for making a difference is critical to our company's and our clients' success.

Job Title: Client Support Intern

The Client Support Intern will be responsible for ensuring clients across our products are successful and empowered to maximize their impact with our software. In this role, you'll be supported and resourced to be a technical problem solver and critical thinker, while being relied on as a thoughtful communicator. As you grow into this role, you'll be encouraged to take on larger projects for our clients and become a leader within the team.

Key Objectives:
  • Develop professional skills that can be translated into any future role
  • A greater understanding of the impact of the philanthropic sector
  • Gain a technically comprehensive understanding of all Foundant's software products
  • Find challenge and growth in working in a fast-paced software company
  • Have an unfair advantage as you seek your next step beyond this internship

Key Responsibilities:
  • Day-to-day, you'll answer and solve client questions, collaborate with internal team members to find solutions, escalate software issues when they arise, and contribute to the continued satisfaction of our clients.
  • Demonstrate technical aptitude and problem-solving skills through finding software solutions for clients.
  • Professionally and thoroughly address client's software questions via phone calls, chats, and emails.
  • Enjoying team-focused work encouraging collaboration in a fun, supportive environment.

Qualifications:
  • Areas of Study or Experience: All welcome, especially relevant coursework in Business, Computer Science, or Communications.
  • Schedule: 15+ hours per week M-F, flexible schedule in collaboration with organization needs and Team Lead coordination.
  • Expected employment term: A 9-month or more service period (potentially longer for the right candidate) is expected


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