IT Support Specialist
4 days ago
At Entre Technology Services, we are seeking a highly skilled and experienced Technician III/Engineer I to join our team. As a key member of our technical support team, you will be responsible for providing exceptional onsite and remote IT support to our clients across Montana, Wyoming, and beyond.
Key Responsibilities:
- Provide proactive and reactive support for desktop, server, and network issues
- Assist in the installation, maintenance, and general support of systems
- Document time spent and resolutions, while demonstrating patience to describe cause and solutions to end users
- Coordinate with other teams or specialists to resolve complex technical problems
- May be responsible for the resolution of escalated issues of higher difficulty
Requirements:
- 3+ years of experience in helpdesk/field-onsite technical support
- Experience with Microsoft technologies, including client operating systems, server operating systems, Exchange, Terminal Services, and Small Business Server
- Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration
- Ability to install, upgrade, and troubleshoot Windows 7 and Windows 10 operating systems in domain and workgroup environments
- Demonstrated understanding of data integrity, standard backup practices, and associated hardware/software solutions
Preferred Qualifications:
- Experience with Veeam and Acronis backups
- Experience with wired/wireless networks and basic networking protocols
- Windows Server administration experience
- Experience with IT support delivery through remote support tools
What We Offer:
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
How to Apply:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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