Operations Director

2 weeks ago


Clinton, Missouri, United States Hawthorn Bank Full time
Job Title: Director of Operations

At Hawthorn Bank, we are seeking a highly skilled and experienced Director of Operations to lead our operations department. The successful candidate will be responsible for overseeing and delivering day-to-day operations, critical processes, administration, and servicing activities in connection with retail and commercial electronic deposits and payments.

Key Responsibilities:
  • Lead day-to-day activities of a high visibility, multi-function, multi-team operations department.
  • Manage processing activities and teams to ensure timely and accurate processing of daily operational requirements.
  • Work with and direct team members to develop and improve processes and procedures that meet compliance, legal, and customer service targets.
  • Supervise staff, including hiring recommendations, determining workload, and delegating assignments, training, monitoring, and evaluating performance.
  • Collaborate with Technology, Credit, Compliance, Legal, Audit, and other business partners to manage the implementation of company policies and procedures, including execution of overall strategy, regulatory compliance, expense controls, and meeting financial and compliance standards.
  • Support various bank platforms and applications by serving as business owner and/or administrator and complies with all vendor management requirements as business owner.
  • Participate in industry and professional associations and with peer bank counterparts to remain current on pertinent developments in the operations function of banking.
  • Develop and implement efficient, technology-driven solutions for daily responsibilities within all bank operations areas.
  • Maintain regulatory compliance and information security standards of supervised areas.
  • Analyze and resolve complex issues efficiently and effectively in accordance with Bank and industry standards.
  • Collaborate in the development/implementation of new processes/systems and changes/improvements to existing systems and processes.
  • Identify opportunities to refine training and development delivery and curriculum design.
  • Examine opportunities to extend training and development to frontline staff (Universal Bankers, Market Leaders, etc.) while enhancing delivery of regulatory continuing education and annual compliance training.
  • Work closely with product management to ensure 'best in class' operational support models as Hawthorn Bank launches and implements new products.

Requirements:

  • 15 years+ in Banking, Wealth Management, and/or Fintech combined.
  • Bachelor's degree, MBA a plus.
  • Effective communication and people skills.
  • Proficiency in writing business correspondence.
  • Excellent organizational skills with meticulous attention to detail.
  • Ability to work with minimal supervision either independently or as a team member, under strict time constraints and manage high-pressure situations.
  • Ability to work with computers and various software programs, including proficiency with the Microsoft 365 Suite. RingCentral is also a plus.
  • Familiarity with the banking industry and various regulatory bodies (FDIC, FFIEC, FRB, and SEC) as well as the ability to learn company and division operations, policies, and procedures.

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