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Assistant Director of Operations

2 months ago

Clinton, Iowa, United States Eatn Park Hospitality Group Full time
Job Summary

The Assistant Director of Operations is a key member of the management team at Parkhurst Dining, a leading provider of culinary, dining, and catering services. This role is responsible for planning, organizing, directing, and leading a specific area or cost center within a client location.

Key Responsibilities
  • Client, Customer, and Guest Relations:
    • Demonstrate a strong focus on client, customer, and guest satisfaction, seeking frequent feedback.
    • Coach team members on the importance of customer satisfaction.
    • Develop a good rapport with other departments within the facility.
    • Model the Smile Plus hospitality imperatives.
  • Financial Results:
    • Use company systems to track and monitor adherence to financial guidelines, reporting variances.
    • Monitor sales to ensure sales targets are met, looking for new ways to enhance revenue.
    • Review weekly cost accountability and report variances to the General Manager.
    • Ensure that budget guidelines are met within the area of control.
    • Monitor waste, overproduction, and quality standards.
  • Qualifications:
    • Eight or more years of professional experience, with six or more years in food service management.
    • Bachelor's or Associate's Degree in Culinary, Hospitality Management, Business, or a related field, or equivalent job-related experience.
    • Comprehensive knowledge of food service systems.
    • Proven ability to lead other managers or supervisors.
    • Excellent interpersonal, communication, and leadership skills.
    • Strong planning and organizational skills to consistently meet deadlines.
    • Proficient in Microsoft software programs.
    • Basic skills in math and financial management required.
    Benefits
    • FREE meal during your shift.
    • 20% discount on any food purchase at Eat'n Park, Hello Bistro, The Porch, and Parkhurst Dining.
    • Paid time off.
    • Access to continuous development with Smile Universe.
    • Eligibility for 401k, vision, dental, and medical plans.