Commercial Insurance Client Service Specialist

1 month ago


Tinley Park, Illinois, United States Harrison Gray Search and Consulting LLC Full time
Job Summary

Harrison Gray Search and Consulting LLC is seeking a highly skilled Commercial Client Service Representative to join our team. As the primary point of contact for clients, you will play a crucial role in delivering exceptional service and support.

Key Responsibilities:
  • Client Interaction: Serve as the primary point of contact for clients, responding to inquiries via phone, email, and in-person meetings.
  • Policy Management: Assist clients with policy changes, updates, and renewals, ensuring accuracy and compliance with company policies and procedures.
  • Claims Assistance: Facilitate the claims process by gathering information from clients, submitting claims to insurance carriers, and providing updates on claim status.
  • Problem Resolution: Resolve client issues and complaints promptly and effectively, escalating complex issues to the appropriate department when necessary.
  • Client Education: Educate clients on insurance products, coverage options, and policy features to help them make informed decisions.
  • Documentation: Maintain accurate and detailed client records and documentation using our CRM system.
  • Cross-functional Collaboration: Collaborate with other departments, including sales, underwriting, and claims, to provide seamless service to clients.
  • Compliance: Ensure compliance with insurance regulations and company policies in all client interactions and transactions.
  • Client Retention: Build strong relationships with clients to foster loyalty and retention.
Requirements:
  • Previous experience in customer service, preferably in the insurance or financial services industry.
  • Excellent verbal and written communication skills with a professional and courteous demeanor.
  • Strong analytical and problem-solving abilities to address client concerns and find effective solutions.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • High level of accuracy and attention to detail when processing client information and documentation.
  • Ability to work collaboratively with colleagues and contribute to a positive team environment.
  • Proficiency in MS Office (Word, Excel, Outlook) and experience with Applied EPIC.
  • Insurance producer license.
Benefits:
  • Competitive salary, commensurate with experience.
  • Opportunities for career growth and advancement within a reputable organization.
  • Ongoing training and professional development programs.
  • Health, Dental, Vision, and 401k match.
  • Onsite Fitness Center.
  • State of the Art HQ.


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