Customer Service Representative
2 weeks ago
We are seeking an experienced Customer Service Representative to join our team at Harrison Gray Search and Consulting LLC. As a key member of our insurance brokerage, you will play a vital role in delivering exceptional service to our clients.
### Key Responsibilities
* Provide excellent customer service to clients via phone, email, and in-person meetings
* Assist clients with policy changes, updates, and renewals, ensuring accuracy and compliance with company policies and procedures
* Facilitate the claims process by gathering information from clients, submitting claims to insurance carriers, and providing updates on claim status
* Resolve client issues and complaints promptly and effectively, escalating complex issues to the appropriate department when necessary
* Educate clients on insurance products, coverage options, and policy features to help them make informed decisions
* Maintain accurate and detailed client records and documentation using our CRM system
* Collaborate with other departments, including sales, underwriting, and claims, to provide seamless service to clients
* Ensure compliance with insurance regulations and company policies in all client interactions and transactions
* Build strong relationships with clients to foster loyalty and retention
### Requirements
* Previous experience in customer service, preferably in the insurance or financial services industry
* Excellent verbal and written communication skills with a professional and courteous demeanor
* Strong analytical and problem-solving abilities to address client concerns and find effective solutions
* Ability to prioritize tasks and manage time effectively in a fast-paced environment
* High level of accuracy and attention to detail when processing client information and documentation
* Ability to work collaboratively with colleagues and contribute to a positive team environment
* Proficiency in MS Office (Word, Excel, Outlook) and experience with Applied EPIC
* Insurance producer license
### Benefits
* Competitive salary, commensurate with experience
* Opportunities for career growth and advancement within a reputable organization
* Ongoing training and professional development programs
* Health, Dental, Vision, and 401k match
* Onsite Fitness Center
* State of the Art HQ
At Harrison Gray Search and Consulting LLC, we value our employees and offer a dynamic work environment that fosters growth and development. If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.
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