Field Operations Mentor

2 weeks ago

West Palm Beach Florida, United States State Farm Full time

Overview:
We are not just offering a job but a meaningful career. Join our dedicated team.


As a leading organization in the insurance and financial services sector, we pride ourselves on hiring top talent to serve our clients effectively.

State Farm values diversity and inclusion, fostering a workforce that is engaged, leverages the strengths and talents of all associates, and cultivates a Good Neighbor culture.


We provide competitive compensation and benefits, with the potential for an annual financial award based on both individual and company performance.

Our employees can participate in community volunteer events and engage in a culture of continuous learning. We offer programs for tuition reimbursement, professional certifications, employee development, wellness initiatives, and more.

Responsibilities:


The Field Operations Mentor (FOM) focuses on the implementation of State Farm marketing and technology strategies to assist independent contract State Farm Agents in achieving their goals and enhancing the customer experience.

The FOM will engage in ongoing face-to-face interactions with agents and team members to directly influence the adoption of essential capabilities and drive behavioral changes that align with our business objectives.

Support and agent interactions will also be provided through computer/video and phone channels.


The FOM role is a remote position requiring the selected candidate to work from home and reside within the designated territory.

Relocation benefits do not apply.

The ability to work extended hours is required. Occasional overnight travel may be necessary. These requirements are subject to change based on business needs.

State Farm provides necessary equipment, including a tablet/computer and cell phone, based on business requirements, as well as reimbursement for business mileage.


Additional Expectations:


Understands the needs of independent agents and maintains a high level of proficiency in influencing the adoption of marketing and technology processes, with an emphasis on leveraging digital tools.


Executes activations and deployments in collaboration with Sales Leaders, Market Area Executive Leadership, Go To Market, and other stakeholders to provide integrated technology and system consulting for agents and their teams.

Provides expert coaching, demonstrates strong influence, and maintains a results-oriented approach.


Demonstrates a strong ability to continuously learn, adapt, and stay updated with evolving processes and emerging technologies while maintaining a high level of technical expertise across various platforms and initiatives.

Partners with field leaders to drive the adoption of enterprise initiatives and market area priorities.

Additional Details:


Must maintain access to a method of transportation to meet job requirements, which include traveling to various locations.

Must hold a valid license to operate vehicles as required.

May be required to work irregular hours.

Qualifications:

Desired Skills:
Goal Setting

Influence and Persuasion

Learning Agility

Process Adherence

Technical Acumen

Competitive candidates will have the following:

  • Bachelor's Degree or higher-level education is preferred
An understanding of the insurance industry, competitive landscape, and specific business needs.

  • Familiarity with company operations and agency business practices.
  • Knowledge of State Farm marketing systems, digital marketing, product lines, and the agent office environment.
  • Ability to learn web and non-web programs to drive adoption and use of new systems and processes.
  • Proficient in gathering, analyzing, and interpreting data and reports.
  • Proficient in Microsoft Office Suite (especially Outlook, OneNote, Excel, and Word).
  • Strong relationship-building skills.
  • Initiative with proven ability to work collaboratively in a team environment.
  • Strong written and oral communication skills.
  • Enjoys working with others in both one-on-one and group settings, leveraging technology.
  • Agency experience is preferred but not required, including:
  • Improving sales and office processes to align with enterprise priorities and agent goals by providing support with marketing and technology strategies.
  • Ability to identify gaps in processes and recommend tactics for agent selection and implementation.
  • Technical expertise regarding various technology platforms and the ability to influence early adoption of new initiatives.
Applicants must be eligible to work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization.

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