Technical Service Delivery Expert
4 days ago
About the OpportunityAre you looking for a challenging and rewarding role that utilizes your IT expertise? Do you want to make a difference in the lives of our customers and help them achieve their business goals?
As a Technical Service Delivery Expert at Endurance IT Services, you will be responsible for delivering exceptional technical service to our managed services customers. You will work closely with our team to manage the IT infrastructure of our customers, ensure that their needs are met, and exceed their expectations. You will also develop and maintain client network knowledge and documentation, perform regular onsite proactive services, and implement best practices to improve overall efficiency.
The ideal candidate will have extensive proficiency in IT hardware and software, including Microsoft server and desktop OS, network components, server virtualization, and cloud services. The position requires 80% travel.
We value the skills and experience of active duty military members and are committed to helping them transition to a successful civilian career. Learn more about our transition program at SkillBridge.
Responsibilities:
- Manage the IT infrastructure of managed services customers
- Develop and maintain client network knowledge and documentation
- Perform regular onsite proactive services and simple technology implementations
- Implement and define best practices, assess business risks, and recommend upgrades
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