Service Desk Technical Specialist
3 days ago
This position is part of a highly skilled team that provides technical support for our 24/7 NOC environment.
Key Responsibilities:
- Provide technical assistance and troubleshoot hardware, software, and network problems.
- Elevate complex issues to the appropriate personnel or support groups.
- Verify suggested solutions and provide follow-up support.
- Perform corporate desktop support, including laptop imaging and printer support.
- Coordinate with third-party vendors and perform software, hardware, and firmware upgrades.
Requirements:
- Strong problem-solving and troubleshooting skills.
- Excellent customer service and communication skills.
- Technical knowledge of PC hardware, operating systems, and networking.
- Able to work independently and in a team environment.
- Ability to accommodate flexible work schedules.
- High school diploma or GED, with associate degree or technical training preferred.
- Minimum 3 years experience, with A+ and/or Network + certification a plus.
Work Conditions:
- Typical data center work environment with varying temperatures and loud noises.
- Extensive daily usage of a computer or workstation.
- On-site work; no telecommuting.
Benefits:
- Competitive compensation based on experience, education, and location.
- Hourly base salary $27.80-$34.70, with overtime pay.
- Annual bonus, paid time-off, medical, dental, and vision benefits.
- Life and supplemental insurance, short-term and long-term disability, and 401k retirement plan.
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