Service Desk Technical Specialist

3 days ago


Virginia Beach, Virginia, United States The Nippon Telegraph and Telephone Corporation (NTT) Full time
Technical Support Role

This position is part of a highly skilled team that provides technical support for our 24/7 NOC environment.

Key Responsibilities:

  • Provide technical assistance and troubleshoot hardware, software, and network problems.
  • Elevate complex issues to the appropriate personnel or support groups.
  • Verify suggested solutions and provide follow-up support.
  • Perform corporate desktop support, including laptop imaging and printer support.
  • Coordinate with third-party vendors and perform software, hardware, and firmware upgrades.


Requirements:

  • Strong problem-solving and troubleshooting skills.
  • Excellent customer service and communication skills.
  • Technical knowledge of PC hardware, operating systems, and networking.
  • Able to work independently and in a team environment.
  • Ability to accommodate flexible work schedules.
  • High school diploma or GED, with associate degree or technical training preferred.
  • Minimum 3 years experience, with A+ and/or Network + certification a plus.


Work Conditions:

  • Typical data center work environment with varying temperatures and loud noises.
  • Extensive daily usage of a computer or workstation.
  • On-site work; no telecommuting.


Benefits:

  • Competitive compensation based on experience, education, and location.
  • Hourly base salary $27.80-$34.70, with overtime pay.
  • Annual bonus, paid time-off, medical, dental, and vision benefits.
  • Life and supplemental insurance, short-term and long-term disability, and 401k retirement plan.


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