Financial Collection Specialist

1 week ago


Pensacola, Florida, United States Gulf Winds Federal Credit Union Full time
About Gulf Winds Federal Credit Union

We are a leading and most trusted credit union on the Gulf Coast, committed to providing innovative financial tools that give our members freedom to live life with their finances under control.

Job Summary

The Financial Collection Specialist will play a crucial role in preserving the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments, and/or recovering collateral. This position is responsible for ensuring optimal and timely recovery of credit union assets from delinquent and charged-off accounts.

Key Responsibilities:
  • Contact delinquent accounts by phone, mail, text, and email; builds rapport with members; educates members on options available to resolve delinquency long term; takes appropriate action to bring current.
  • Performs loan recasts; researches accounts and provides overrides; verifies and processes deposits made to delinquent accounts.
  • Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
  • Performs other job-related duties as assigned.
Requirements:
  • Experience: One to three years of similar or related experience.
  • Education: A high school education or GED.
  • Interpersonal Skills: Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation.
  • Other Skills: Ability to read, write, comprehend, and speak English clearly.
Working at Gulf Winds

We're hiring collaborative, motivated people who want to love what they do. We're forward-thinking and family-oriented. We recognize and reward excellent member service and have fun while working hard. When you join the team, you can expect:

  • Open and transparent communication with your leaders
  • Consistent coaching and opportunities to improve performance
  • Collaborative and team-focused environments
  • Short and long-term professional development
  • Opportunity to participate in cross-functional projects

Salary Range: $19.50 - $25.00 per hour



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